Returns & refunds

Requesting a return

Contact support@vareliqa.com with your order number and the item concerned. Request a return within 30 days of delivery. Contact us before sending any item back. Customer service will provide return instructions and the return address after reviewing your request. Do not send returns to our business address unless instructed.

Eligible items and condition

For a change-of-mind return, the item must be unused with its original packaging and all included accessories. These conditions do not restrict claims involving defective, damaged or incorrectly supplied items, or applicable consumer rights.

Shipping, damage and incorrect items

Customers pay return shipping for change-of-mind returns. VARELIQA pays return shipping for defective, damaged or incorrectly supplied items. No restocking fee is charged. Contact support@vareliqa.com with your order number and a description of the issue for assistance. Original outbound shipping charges are non-refundable for change-of-mind returns. Applicable consumer rights are not limited by the ordinary return conditions.

Refunds and exchanges

After receiving and inspecting an eligible return, we will initiate the refund to the original payment method within 5 business days. The time for funds to appear depends on your bank or payment provider. We do not offer direct exchanges. To replace an item, request an eligible return for a refund and place a new order for the item you want. Manufacturer warranty coverage, if any, must be checked for the specific item, region and seller; this page does not grant a manufacturer warranty.